June 29

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Whoa! Easy Does it On the “How To” Explanations

By Jaimie VanSickle

June 29, 2020


How’s your documentation on your business systems?

Your SOP starts with a CHECKLIST.

It ends with the HOW TO for each item on the CHECKLIST.

But easy does it on the explanation in the HOW TO section.

You are a coach.  The leader.  The visionary.

You have hired a team member to be the do’er.  And you’ve hired well, and you’ve hired a professional who is quite competent to handle the tasks.

You don’t need to go overboard on the HOW TO section. Over explanations cause more confusion and waste more time than is necessary.

Document the steps, document the screenshots, and leave the room for your competent professional – the do’er – to fill in the obvious.

What’s obvious and what’s not?

Example of Obvious:

  • You certainly don’t need to screenshot the login procedures for a typical application.
  • A step that tells them to “repeat steps 3-9 and then proceed to step 11” is better than documenting steps 3-9 multiple times in the manual.

Keep it simple.  Keep it clear.  Keep it precise. 

Your do’er is intelligent, they’ll get it.  And they want to get it as quickly as they can, because they’re a do’er and a do’er likes to move onto the next best thing to be doing.

Whoa!  I think I overdid the do’er there?  That’s okay.  It was fun.

Now….think simple and save loads of time on the front end for designing that SOP.

About the author

Jaimie VanSickle

Jaimie VanSickle, owner of J VanSickle Company, has been serving business for over 10 years. Jaimie has worked with over hundreds of clients, and has managed some of the larger online business infrastructures within the online and digital marketing industry. Jaimie’s extraordinary talents in both process development and business operations management has led to her becoming known as one of the top consultants in her industry. Advanced knowledge in all facets of online businesses, coupled with superior technology skills, helps Jaimie and her team bring all the moving pieces together seamlessly to meet the needs of business owners from around the globe.

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